Refund policy
Refund Policy
Thank you for shopping with Hyperfixed Happiness!
We want you to be completely satisfied with your purchase.
Please read our policy carefully to ensure a smooth return experience.
1. Eligibility for Refunds
Refunds are accepted within 30 days of receiving your order. Items must be broken or unusable. Sale items & gift cards are non-refundable.
2. No Refunds for Incorrect Ordering
Please double-check the description box before purchasing, as we are unable to issue refunds for incorrect descriptions of any particulars of your order. If you are sent the incorrect theme or bundle type (eg. ordered red themed bookish bundle and received scrapbooking bundle or blue themed bookish bundle) from what you ordered you are still eligible for a refund.
3. How to Request a Refund
If your item is eligible for a refund, please contact our customer service team at hyperfixedhappiness@gmail.com within 30 days of receipt. Include your order number, the item(s) you wish to return, and the reason for the return. We will provide you with instructions on how to return the item(s). You will be responsible for covering the return shipping costs.
4. Refund Process
Once we receive and inspect your returned item(s), we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will issue a full refund or replacement, depending on your preference and item availability.
6. International Returns
For international returns, the same return guidelines apply. However, please note that customers are responsible for return shipping fees and any customs duties or taxes that may apply. These are non-refundable. If you have any questions or need further assistance, feel free to reach out to our customer service team at hyperfixedhappiness@gmail.com.
We are happy to help!
Thank you for shopping with Hyperfixed Happiness!